Can’t share any notes

Support
#1

What I did: I was trying to share a note to Apple notes.

What happened: app froze for a minute then crashed. I thought maybe because I was trying to convert to pdf. Then I tried sharing using other option like agenda text and agenda link, but app kept crashing.

What I expected:

Things that might be helpful to know (Agenda version, OS and model, etc): Agenda Version 11.2
OS: iPadOS
Model: iPad Pro 2019

#2

We’re sorry to hear that, can you send us a series of screenshots or (even better) a screenrecording of the steps you took?

#3

Here is the screen recording.

Video.mov (1.31 MB)

#4

Thanks, we’ll investigate. Would it be possible to export that particular note as an Agenda file and email it to alex@agenda.com? That would make it easier to reproduce.

#6

Thanks, got it!

#7

Unfortunately I experience the same issue:

  • Share option
  • choose PDF (or any other format, even the Agenda file format)
  • Freeze of app, screen still
  • Crash of app, it will stop

While PDF export is extreme important for me… quick solution would bij highly appriciated.

With kind regards,
Erik

Hardware: iPad Pro (11 inch, 2018) > model MTXQ2NF/A
OS: iPadOS 14.3

#8

Does it matter what kind of project or note you try to export or is it with any?

#9

(As mentioned in my post :wink: )
It concerns ALL share formats (from mark-down, to PDF, to Agenda file format).

With kind regards,
Erik

#10

Yes, but that’s not what I meant, does it depend on which note or project you export?

#11

My bad, sorry :wink:

  • At this moment I only tried to share Notes
  • I will do some testing with different “sources”

I’ll get back to you

#12

Yes! It does matter what’s the size of the notes.

I tired sharing a note with a couple hundred words. I was able to share that properly.

I also tried sharing a larger file with images attached to it. And sadly app crashed.

#13

And does it matter to which app you share or doesn’t it even show the sheet to pick the app?

#15

It doesn’t even show the sheet to pick. It crashes before that.

#16

Indeed, the same here, the situation seems to have impact:

  • Project share: OK
    • As well projects that contain Notes with greater amount of characters
    • As projects with Notes that contain less
    • As projects with notes with attachments
  • Notes share: depends
    • less amount of characters: OK
    • greater amount of characters: NOK
    • one with attachments and less characters: OK
  • I don’t see difference wetter or not tags are in the note
  • Indeed, the sheet with apps to chose from does not show, it crashes (just) before that
1 Like
#17

OK, thanks both, that’s very helpful. We’ll take a look.

#18

I just shared one of my bigger notes (8453 words, 41 paragraphs) including attachments, links and tags to PDF. Worked like a charm.

Things that might be interesting:

  • iPadOS 14.3
  • Agenda 12.0 (175)
#19

You are using Agenda v12, which might be a clue. Plan is to release the update tomorrow, @vishavjit.parihar1 and @ej_agenda can I ask you to test again the export once the version 12 update is out later this week?

#20

For sure, I am happy to test later this week.
Please be aware: I am using Agenda 11.2 (158) > not 12.

I assume 12 will be published later this week?

#21

Yes, we hope to release it tomorrow.

#22

Just updated to 12.0 (175), unfortunately no change:
After selecting the Share format it freezes and then crashes.

I have restarted Agenda, restarted iPad. No positive result. I started using Agenda just a few days ago and would like to use the share function as I want to share my notes. Is there anything else I can do to solve this/create PDF exports?

Kind regards,
Erik