Calendar Event from exchange account not showing on iOS and iPadOS

yanjayson · December 10, 2019, 3:56am

What I did: I have linked Agenda to the calendar app on both my iphone and ipad, but my work calendar(O365) is being pulled into Agenda on both devices, it is work on my Macbook pro. but

What happened: I think this happened recently, I had it working across all my devices where the O365 calendar was showing correctly in Agenda across all my devices. But it stopped working recently. I did some basic troubleshooting, my O365 calendar are working properly on iOS/iPadOS Calendar apps, and my icloud calendar events are displayed properly in Agenda.

What I expected: Able to access: My O365 calendar events proper showing in Agenda apps on iphone and iPadOS

Things that might be helpful to know (Agenda version, OS and model, etc): All apps and OS are updated to the latest public release version on the iphone and ipad.

mekentosj · December 13, 2019, 11:19am

We have had some reports that some Office365 calendars don’t show in Agenda for iOS/iPadOS if the account under the settings app is installed by your employer directly. Is this indeed the case. As a workaround, or at least to confirm the problem, can you try creating a second Office365 account yourself in the Settings app under Internet Accounts and see if that makes the calendars appear in Agenda?

tiskenderian · December 17, 2019, 2:29am

Did you recently upgrade to iOS 13? I did, and found that I had to reset most of my calendar and reminder settings. For exampl.e, the default calendar app is iOS calendar, not Exchange.

mekentosj · December 17, 2019, 9:13am

You mean you had to reset the settings in Agenda’s preferences or in the Settings app?

tiskenderian · December 18, 2019, 3:16am

I had to reset the preferences in iOS reminders and calendar. Not the settings in Agenda.

mekentosj · December 18, 2019, 9:03am

Strange, but good to know!

mekentosj · January 23, 2020, 10:03am

This might be related to MDM profiles installed by your workplace:

Dates, Events, and Reminders

My work calendars and reminder lists don’t appear in Agenda

If your Mac, iPhone or iPad is managed by your work through so-called mobile device management (MDM) profiles, it might prevent Agenda from accessing your work calendars (e.g. from Office365 or Exchange). To verify whether this is the case, go to Settings > General > Profiles to check if you have indeed an MDM profile installed and other it has the following specific restriction listed: “Opening documents from managed to unmanaged apps not allowed”. If you have an MDM profile with this restriction installed by default it will not allow sharing of your calendars with Agenda.

To resolve this, you will need to speak with your workplace’s administrator, who will be able to grant Agenda the necessary clearance it needs to access your managed calendars. Specifically, Agenda either needs to be added as a managed app in the MDM profile, which allows it to access iOS’s calendar data, or the “Opening documents from managed to unmanaged apps not allowed” restriction needs to be removed from the MDM profile.