Unable to sync across devices, Syncs partially and after that stops syncing

Support
#1

What I did:
Tried using agenda across all my devices.
I had literally tried everything in my hand including removing agenda completely from my other mac and reinstalling it.
Tried syncing via Dropbox and iCloud both.
turning on and off sync.
Making small changes in every project in Agenda.
Leaving the application open for several hours.

What happened:
It didn’t worked as expected.
So basically what happens is that it syncs but partially and once it’s done syncing partially I mean half of the projects it never syncs properly.

What I expected:
I really love Agenda it is one of the application I can’t live without. I use it for my daily, weekly and monthly task management.
I want it that I can make changes on my iPhone, iPad, work mac and my personal mac but the only device I have complete data on is my personal laptop all of my other devices are synced partially.

Things that might be helpful to know (Agenda version, OS and model, etc):
All of my devices are running latest operating systems and latest version of Agenda as well.
Tried both dropbox and iCloud.
I am facing this issue from last 3 months I tried finding solutions over internet and this forum but nothing had helped so I made my mind to post it here.

#3

Sorry you are experiencing this. We have a new version (Agenda 14) coming next week, and it does include some sync improvements.

If you would like early access to that, I can sign you up for the beta program. Let me know.

If not, here is a way to do a pretty complete reset to see if the sync will work better…

Do you have a Mac with all the data on it? If so, here is what I would do…

  1. Turn off sync in Agenda on each device, removing the cloud data each time it asks you if you want to remove it.
  2. To also remove the cloud data in iCloud, turn on iCloud sync for a few seconds on the Mac, and then turn it off again, and remove the cloud data when it asks.
  3. Delete the app on your iOS devices. Only do this if you know your Mac has all the data, because deleting your iOS apps also deletes their copy of the Agenda data.
  4. Quit the Mac app
  5. Click on Finder, and choose Go > Go to Folder
  6. Enter this ~/Library/Group Containers/WRBK2Z2EG7.group.com.momenta.agenda.macos/Release/Application (There is one space after Group, but no other spaces)
  7. You should see folders DerivedInfo, PersistentInfo etc
  8. Drag the DerivedInfo to the Trash
  9. Go into PersistentInfo, and drag the three files beginning with ChangeSets to the Trash too
  10. Launch Agenda on Mac, and wait for your data to rebuild (a minute or two)
  11. Once you see all your data again, turn on the sync. I recommend iCloud, but Dropbox should also work.
  12. Wait 10 minutes with Agenda just running, and the computer staying awake
  13. Now install on iOS, and enable the sync there too. Again, keep it awake about 10 minutes.

Kind regards,
Drew

#4

Hi @drewmccormack ,
Thanks a lot.
I really want to thank you from bottom of my heart.
It is working like charm via iCloud on both of my MacBooks and iPhone.
Can’t emphasis more.
Thanks again.

1 Like
#5

Great to hear that!

#6

A post was split to a new topic: Sync Problems