Downgrade sync to iCloud (from iCloud E2E)

Support
1

Situation: I want to use a MacBook that is limited to Big Sur. It is thus not compatible with iCloud Advanced Data Protection.

Problem: I cannot use Agenda encrypted sync.

Explanation: I’ve been using Agenda on my iPhone and iPad, but want to sync to the above-mentioned MacBook. This means I need to change my Agenda sync settings on the mobile devices from iCloud (E2E Encryption) to iCloud.

Question: Is there any problem in doing this? I’m obviously concerned that I’ll lose my iCloud data.

Thanks.

PS I’m loving Agenda. It is proving itself to be very beneficial to my life. Great work!

2

There should be no issue with doing what you describe. It may take a while to sync up again, but your data should be on your devices the whole time.

Kind regards,
Drew

3

Okay, great. Thanks Drew! :grinning: :+1:

4

Drew-

Problem: Unfortunately, the iCloud sync process is presently hung-up.

What I did: I switched my iPhone from E2E to iCloud sync. (My MacBook (Big Sur) Agenda app was already set to iCloud.)

What happened: Apparently, all the files transferred from the E2E cloud to the regular iCloud cloud.

What didn’t happen: Only a few files then downloaded to MacBook Agenda app.

What I’ve done to remedy this on MacBook: logged out of and back into Agenda app; stopped iCloud syncing (of Agenda) via Apple Settings; uninstalled and reinstalled Agenda app; and restarted both the Agenda app and MacBook, several times. (All in attempt to kickstart the sync process.)

Result: None of the above worked. There are still very few folders and files in the MacBook Agenda app.

Strangely, if I make an entry into the MacBook Agenda, it has no difficulty sending that data up to iCloud and then to iPhone Agenda app.

Any suggestions as to what I should do next? (Is there a way to force the sync on my MacBook?)

Thanks,
Hayes

5

Usually, this is simply a case of giving the device enough time to upload/download the data. You could hold Agenda in the foreground for a while, just stopping your device from going to sleep, to give it time. If you don’t want to to have to constantly keep the device from “sleeping”, you can turn off the Autolock in the Settings.

Repeat this on each device, letting it sync for around 20 minutes. Usually that will allow everything to upload and download, and it will be fast after that.

Note that you can see if it is syncing by looking for the clouds crossing the islands icon (or flashing cloud icon) at the bottom of the right panel. It appears when there is sync activity. On the Mac, this appears top-right in the window.

If that doesn’t help, here is what I recommend:

  • Turn off the sync in Agenda on each device.
  • It will ask if you want to remove the cloud data. Do that — remove the cloud data
  • Wait 10 minutes
  • Now turn on the sync for one of the devices, and let it finish uploading. The clouds will move over the islands icon until it is done. This can take a bit of time, so you might want to disable sleep or autolock to let it finish, and perhaps connect to power
  • Once it is finished, turn on sync for another device, and again wait until finished
  • Repeat for other devices, one at a time

If this also doesn’t help, I recommend turning off the iCloud switch in System Preferences/Settings app, and then turning it back on again for the same account. Do that on each device.

6

Okay, will do. Thanks for the comprehensive suggestion, Drew!